What is Dashbot?

Dashbot is a conversational data platform that ingests, cleans, structures, and processes your raw data with just a few lines of code. Dashbot then enables you to analyze your conversational data with native reports and visualize this data with just a few clicks.

Our self-serve interface empowers your team to answer questions, no matter their data expertise.

Introduction to the Conversation Data Model

Typical analytics tools track conversational interactions in the form of events.

Dashbot instead relies on a different data model to understand the richness of a conversation. We call this 'message-based' tracking

The message-based model relies on the following concepts: Messages, Users, and Properties

A property is an attribute that defines the specifics of a Message or a User.